Appointment Confirmations/Cancellations/Refunds

 

 

Strictly Enforced, please read!

Appointment confirmations

Three days prior to your appointment, you will receive an email asking you to confirm your appointment. This reminder will be sent to you within the timeframe to cancel or change your appointment without penalty.

24 hours prior, you will receive another reminder via email

4 hours prior, you will receive a text reminder

 

Please be considerate of others and contact the office if you are unable to keep your appointment.

 
Cancellation or Changed Appointments
Please note!!!  Filling out our Covid/Health Survey that comes to you prior to your appointment, does not replace calling into the office if you cannot make your appointment.
We require 48 hours notice for any appointment change or cancellation. Cancellations made after 48 hrs, deposits will be forfeited. Any appointment changes related to a package after 48 hrs, will be subject to forfeiture of the deposit. Please be courteous of others and contact us as early as possible so that your appointment time may be given to the next individual waiting for treatment. To contact us:
  • Call or leave a text at 443-800-5600, or contact your therapist directly.
No shows will be charged the price of a full session, forfeiture of a prepaid session or deposit.  Additional appointments cannot be scheduled until the balance has been satisfied.

Please understand that any time an appointment is scheduled and missed, there is another client in need of our services that has been turned away.  In an effort to give quality care and attention to all individuals, we must strictly adhere to this policy. We are committed to helping you navigating your health journey, we expect our clients to be committed to this journey as well.  Please plan ahead

 

Refund Policy:

 

Product  Refunds:

There are no refunds unless a medically proven allergic reaction is determined by a physician. At which time, the product needs to be returned within 15 days of purchase.

 

Service  Refunds:

There are no refunds on services ( cash or credit card ) If Management determines that a refund is appropriate, the client will receive an in house credit for an estimated dollar amount.